"We collect cash! Debtworks provides expert credit management and debt collection services for our clients. But rather than just ensuring that they get paid, we also protect our clients’ brand in the process.
Debtworks uses the Net Promoter Score (NPS) method of surveying our clients and staff. One thing we discovered from these surveys was that clients felt we didn’t communicate enough on industry trends and other ‘financial services’ information. So with Online Marketing Agency (OMA), we developed a content plan to stay in contact with our clients.
The content has not only been a great way to promote our different products and services, but it has also provided our clients with additional relevant information, such as our story.
Without OMA we would never had reached out as well as we did. They take away all the problems. OMA understands that the most important thing is to make it easy; to not create more complexities in a complex industry.
It's a cliche, but this summarises OMA quite well: what you need when you need it."
David Young, Sales Director - Debtworks